Terms and Conditions

1. Detailed description of goods and/or services

getsmoke.com.au is a business in the vaping industry that sells vaping equipment and accessories.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1-2 business days and delivery confirmed by way an email sent you the customer with courier tracking details.

3. Return and Refunds policy

The provision of goods and services by getsmoke.com.au is subject to availability. In cases of unavailability, getsmoke.com.au will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. Goods that are unused and in original packaging and received damaged in transit with be replaced if reported to us within 48hours of receipt of order to sales@getsmoke.com.au

All warranty periods will be in line with warranties offered by manufacturers.

4. Customer Privacy policy

getsmoke.com.au shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the getsmoke.com.au bank account, the details of which will be provided on request.

6. Card acquiring and security

Card transactions will be acquired for getsmoke.com.au via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by getsmoke.com.au separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

getsmoke.com.au takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and getsmoke.com.au chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa .

11. Variation

getsmoke.com.au may, in its sole discretion, change this agreement or any part thereof at any time without notice

12. Company information

This website is run by Vape Financial Partners Pty Ltd based in South Africa trading as getsmoke.com.au and with registration number 2019/181846/07.

13. Vape Financial Partners Pty Ltd contact details

Company Physical Address:

109 Albert Road, Hout Bay, Western Cape, 7806

Email:sales@getsmoke.com.au